Your best customers leave quietly.
Retrics predicts the churn, drafts the win-back, and proves the dollars. You just approve.
no credit card · live in ~10 minutes
214 customers drifting past their reorder window
2nd-order lapse · confidence 0.94
✦ draftedWin-back drafted for the June cohort
3 emails · matched to your voice
✦ draftedVIP segment healthy — held, no action
repeat momentum steady
Predict. Draft. Prove.
One engine turns quiet churn into recovered revenue — and shows its work at every step.
It knows the week she'll reorder.
Retrics learns every customer's own rhythm from her orders and flags the week she's due — before she drifts past it.
Maya Rodriguez
9 orders · 38-day rhythm · VIP
It drafts the save. You approve.
Anything in violet was written by the machine — matched to your voice. Nothing sends until you turn it to ink.
Your four-week mark is here
Hi Maya — you're about due for a refill. Here's 15% to restock your serum, on us. It ships today if you order by Friday.
It proves the revenue. Against a holdout.
Customers who'd have returned anyway are subtracted before a dollar is claimed. The number you see is the number you can defend.
proven this month
Start winning back revenue this week.
Connect your store with read-only scopes and read your first morning brief the same day.
no credit card · read-only shopify scopes · 14 days free
Straight answers.
- What is Retrics?
- Retrics is an AI retention engine for D2C Shopify brands. It predicts the week each customer will reorder, drafts win-backs and reorder nudges for your approval, and measures recovered revenue against a holdout. It runs on 130+ SQL-backed retention metrics across 13 analytics report pages, and it installs from the Shopify App Store with read-only scopes.
- How is recovered revenue measured?
- Only orders from customers Retrics flagged and drafted for are eligible — and even then, we first subtract the natural-return floor (~2.7%), the share of lapsed customers who come back with no outreach at all. If she was coming back anyway, we don't take the credit. The full method is public at retrics.ai/methodology.
- Does Retrics send emails to my customers?
- Not on its own — ever. The AI drafts; every draft waits in the queue marked in violet until you approve it. Approved messages hand off to your ESP (like Klaviyo) or export as CSV. There is no autopilot mode at any price tier.
- Does it work with Klaviyo?
- Yes — as a complement, not a replacement. Retrics does the predicting, drafting, and honest measurement; your ESP keeps doing the sending. Approved drafts and audiences hand off to Klaviyo, or export as CSV for any other tool.
- What data does Retrics read?
- Three read-only Shopify scopes: read_customers, read_orders, read_products — Retrics can never touch your store. Retrics can never modify your store, your products, or your customer records — it reads orders and computes from there.
- How long does setup take?
- About 10 minutes: install from the Shopify App Store, approve the read-only scopes, and the first sync starts. Scores and analytics appear as the sync completes, and your first morning brief arrives the next day. No pixel, no CSV uploads, no implementation project.
- Is my data used to train models?
- No. Your store's data is used to score your customers and draft your messages — it is not used to train models shared with other merchants, and it is never sold. Details are in our privacy policy and DPA.
- What does it cost?
- Three flat tiers: $49, $199, and $799 per month, billed through Shopify. No per-contact or per-message fees — unlimited customers, orders, and drafts on every tier. Every plan starts with a 14-day free trial.
- Do I approve every message?
- Yes. Approval-first is policy, not a setting: anything the AI writes is marked in violet and waits for your yes. You can edit any draft before approving, or dismiss it. Nothing reaches a customer without a human decision.
- What happens after the trial?
- The trial runs 14 days with no credit card. If Retrics earned its keep, you approve the charge in Shopify and continue; if not, it simply stops — no card to cancel, no dark patterns. Your data is deleted on request.